Contact BitcoinEra
Contact BitcoinEra for questions about the website, Bitcoin trading bot information, educational content, technical documentation, content corrections, security concerns or general platform enquiries. For trading concepts and setup questions, the FAQ and Knowledge Base may provide a faster answer.
Choose the enquiry type that best describes your question.
Providing context at the beginning of the message makes it easier to understand what part of BitcoinEra your enquiry relates to.
BitcoinEra enquiries
Questions about the website structure, BitcoinEra information, available educational resources or general navigation.
Articles and corrections
Report outdated wording, unclear explanations, broken internal links or factual issues in educational content.
Website or access issues
Report pages that do not load correctly, interface problems or other website-related technical issues.
Security concerns
Report website or operational security concerns without including passwords, API secrets, private keys or seed phrases.
Tell us what you need help with.
Keep the message specific and include the relevant BitcoinEra page or section where possible.
For exchange-specific account problems, contact the exchange or service responsible for that account directly. Do not send login credentials or authentication secrets.
If your question concerns a particular page, include its address or page title.
For technical problems, explain what you expected and what happened instead.
Never include API secrets, passwords, private keys or seed phrases.
Good context makes technical and content questions easier to understand.
Identify the page
Include the BitcoinEra page title or URL related to your question.
Explain the issue
Describe the specific wording, behaviour or technical problem you are seeing.
Add useful context
Include relevant browser, device or general setup information when reporting a site issue.
Remove sensitive data
Do not include secrets or credentials simply because they relate to an exchange connection.
Some information should never be included in a contact form.
Support context can usually be explained without sharing authentication material.
If an exchange API connection is involved, describe the type of error or the permission being discussed instead of sending the actual API key or secret.
If you believe a credential has already been exposed, review and revoke or rotate that credential through the relevant service.
Never include account login credentials in a website enquiry.
Do not paste secret API credentials into a support or contact message.
A private cryptocurrency key should never be shared for support purposes.
A wallet recovery phrase should never be submitted through a contact form.
Know which questions BitcoinEra content can address and which belong to an exchange or account provider.
Appropriate BitcoinEra enquiries
Contact the relevant provider for
Many Bitcoin trading bot questions are already covered in the BitcoinEra guides.
BitcoinEra FAQ
Answers to common questions about bots, strategies, testing, API access, risk and security.
Open FAQ →Knowledge Base
Structured guides covering Bitcoin trading fundamentals, bot setup and strategy development.
Explore Knowledge Base →Security
Learn about API permissions, credential protection and automated execution monitoring.
View Security →How BitcoinEra Works
Understand the complete strategy, configuration, API, risk and execution workflow.
How BitcoinEra Works →Before sending your message.
A few practical answers about contacting BitcoinEra and handling sensitive account information.
What can I contact BitcoinEra about?
Can I send my exchange API key through the contact form?
Where should I ask a Bitcoin trading strategy question?
Can BitcoinEra recover my exchange account?
What information helps when reporting a website issue?
BitcoinEra Platform pages are now connected from workflow to support.
How BitcoinEra Works, About, Bot Development Methodology, Security, FAQ and Contact now form the complete platform information layer. The next section is the BitcoinEra Blog, where longer-form market, automation and Bitcoin trading content can be published.
Security and trading notice: Do not submit passwords, exchange API secrets, private keys, wallet recovery phrases or other sensitive authentication information through a general contact form. Bitcoin and cryptocurrency trading involve substantial risk and can result in partial or complete loss of capital. BitcoinEra educational content and communication do not guarantee trading performance or eliminate market, exchange, execution or technical risk.